A microfinance institution merges its customer databases

Context

Four branches, four software packages and the same person recorded several times under different spellings: the institution couldn't know each customer's actual outstanding balance.

Our solution

• Quality audit and profiling of the four databases
• Fuzzy matching on name, date of birth, phone and ID document
• Business validation of ambiguous cases by account officers
• A unique customer ID and master data repository

Results

• Reliable outstanding balance per customer
• Regulatory reporting in one day instead of a week
• Entry controls deployed in branches

« We finally all talk about the same customer. »